Cloud Game Lab Co., Ltd. (hereinafter referred to as the “Company”) considers protecting personal information of users importantly and will stipulate what personal information the “Company” collects; how the information will be used, provided/entrusted (if required) and destroyed; user’s rights for personal information; the “Company” and the user’s rights and obligations related to personal information. This privacy policy only applies to the citizens of Republic of Korea that use the “Company”’s opened service and does not apply to employments, etc. where the “Company” has separate privacy policy for personal information.
The “Company” collects and uses minimum personal information acquired from users which is required to operate the service. Personal information the “Company” collects and uses are as below.
During the use of the service, for the purpose of providing customized service; improve service quality and statistics; identify user devices; prevent fraudulent use, etc. User’s cookies, IP address, service history, connection information, device information can be collected through automated methods.
The “Company” can pseudonymize user’s personal information collected according to related regulations for statistics, scientific research, store for public interest, etc. Pseudonymized data is separated from other information so it cannot be re-identified and is stored, managed, and necessary technical, administrative action done for protection. (Link) Pseudonymization status
The "Company" under no circumstances, can use personal information other than the purpose agreed by the user or provide/entrust personal information to a third party unless the user agrees or required by the law.
The “Company" entrusts processing of personal information to external parties are as follows. The “Company” has an obligation to educate and supervise entrusted parties according to Personal Information Protection Act.
| Trusted party | Entrusted affairs details |
|---|---|
| Danal Co., Ltd | Identity verification |
| NHN KCP Corp. | Identity verification |
| NHN KCP Corp. | Credit card payment |
| Kakao Pay Corp. | Kakao Pay payment |
| Sub trustee | Trustee entrusted sub trustee | Entrusted affairs details |
|---|---|---|
| None |
The “Company” may provide a third party with the personal information in below cases.
[Provision of personal information by the user’s consent]
None
[Provision of personal information by the law]
| Category and purpose of provision | Recipient | Items | Period for store and use of personal information by the recipient |
|---|---|---|---|
| Criminal Procedure Act | Investigation agency and judiciary | Requested information by the law or warrant | Until achieving the purpose or period set by the law |
| Protection of Communications Secrets Act | Investigation agency and judiciary | Communication confirmation data (Act Article 2, No.11) | Until achieving the purpose or period set by the law |
| Telecommunications Business Act | Investigation agency and judiciary | Communication data (Act Article 83, No.3) | Until achieving the purpose or period set by the law |
* May be provided to appropriate agencies according to other related laws
The “Company” transfers personal information overseas in below cases.
1. NVIDIA
| Category | Details |
|---|---|
| Reason for overseas transfer | Agreed by the information owner |
| Transfer country | United States of America |
| Transfer time and method | At service registration, encrypted transfer such as HTTPS |
| Transfer items | Date of birth, nickname, phone number, ID |
| Recipient name and contact |
- Corporation name: NVIDIA - Contact: privacy@nvidia.com, (+1) 408-486-2000 |
| Purpose of use | GeForce NOW registration and provide service depending on the user’s age |
| Period for store and use | Until user unregisters from the service |
How to refuse transfers, procedure, and effects of refusal: the “Company” takes care of personal information through encryptions to prevent any leaks. This is an essential part of the service and if refused to transfer data, the service will not be available for use. If you do not want to transfer your data, you can unregister from the service.
The "Company" in principle, destroys personal information and takes a measure to prevent it from being recovered after the purpose for collection and use of personal information is achieved. If a user agrees to store personal information for a certain period in a separate consent or separated obligation given by the law to store, then the “Company” stores for only the obligated period.
The “Company” stores with user’s consent are in below cases.
- Prevent disputes from over payment of the fee, etc.: for six months after unregister
Storing by the law are as below.
| Related law category | Items | Store period |
|---|---|---|
| Consumer protection law in electronic commerce, etc. | Record of contract or cancellation, etc., record of payment and provided currency, etc. | 5 years |
| Record of user complaints or disputes | 3 years | |
| Protection of Communications Secrets Act | Record of connection or logs for the use of service | 3 months |
The user has a right by the law to see, change or delete personal information through the “Company”’s website or customer center. The user can withdraw the consent for collection and use of personal information by providing appropriate document for identity verification. The “Company”’s service cannot be used by children under the age of fourteen.
[Refusal to automated decisions]
The “Company” currently handles personal information with a completely automated system and does not take a role in decisions that significantly affects the rights or obligation of the information owner.
The “Company” can provide external website link within “Company”’s website. If directed to external website linked in the “Company”’s website, the “Company” cannot directly manage external websites and the “Company”’s privacy policy does not apply. You must check the external website’s privacy policy.
The “Company” does follow actions to secure safety of personal information.
For complaints and performance of the information owner’s right regarding personal information protection, contact the “Company”’s customer center.
Consultation and complaints can be done with below government operated agencies.
If amendment is required to add, delete, or change current privacy policy, a new privacy policy is announced on the website at least 7 days prior to the implementation.
- Current privacy policy implementation date: 2024 / 05 / 04
- Current privacy policy announcement date: 2024 / 04 / 26 (Principle: D-7)
