Chapter 1 General Terms

Article 1 (Purpose)

These Terms and Conditions aim to stipulate the rights of the ‘Company’ and the ‘User’ in using the ‘Service’ and other matters necessary for its use, such as the conditions, procedures, and responsibilities, in using the cloud game "GeForce NOW" service operated by Cloud Game Lab Co., Ltd. (hereinafter referred to as the "Company").

Article 2 (Definition)

The terms used in these Terms and Conditions are defined as follows.

1. Cloud Gaming GeForce NOW (“service”) refers to the 'Service' of the 'Company' that allows 'game content' to be used through devices such as tablets, laptops, desktop PCs, smartphones, or IPTV, provided by the "Company" and "NVIDIA".
2. Cloud Game GeForce NOW Application (“application”) refers to software that a user must install on a wired or wireless device such as a PAD, laptop, desktop PC, mobile phone, or IPTV to use the ‘service’, and is provided by the company.
3. "Game Content" refers to games of a provider that supplies games to the Service, or from companies that have developed and have distribution rights. Using "Game Content" means starting a game session.
4. "Subscription" refers to a product in which the "Service" usage fee is paid for a certain period of time (automatically paid at the end of the subscription period after the initial payment) when the "subscription period" begins, and the "Service" is available during the "subscription period".
5. 'User' refers to a customer who signs a subscription contract for the 'Service' provided by the 'Company' in accordance with these Terms and Conditions, installs, or does not install the 'application' and uses the 'Service'.
6. ‘Priority access’ refers to a status or a privilege to have prioritized access to the session over users who do not have ‘Priority access’. ‘Priority access time’ refers to the playtime of ‘Game Content’ using ‘Priority access’ to access the service. ‘Priority access’ does not refer to having no queue time to access the service.

Article 3 (Posting company information)

The ‘Company’ shall post the contents of these Terms, trade name, name of representative, address of business office (including address where consumer complaints can be handled), e-mail address, business registration number, mail order number, and personal information management manager on the ‘Company’'s website. However, some related contents can be viewed by the 'User' through the connection screen.

Article 4 (Posting of the Terms)

1. The ‘Company’ will take technical measures to ensure that all these Terms and Conditions can be printed by the ‘User’ and the contents of these Terms and Conditions can be verified during service use.
2. The ‘Company’ shall install a technical device to enable the ‘User’ to query and respond to the ‘Company’ regarding the contents of these Terms and Conditions.

Article 5 (Amendment of the Terms)

1. To the extent permitted by applicable laws, including without limitation, 「the Act on the Regulation of Terms and Conditions」, 「the Framework Act on Electronic Documents and Transactions」, 「the Digital Signature Act」, and 「the Act on Promotion of Information and Communications Network Utilization and Information Protection」, the ‘Company’ may freely amend the Terms as set forth herein.
2. The ‘Company’ will post the revised version of the Terms through the Company Service website at least 7 days prior to the effective date and provide an explanation for the amendment. Provided, however, if any amendment causes adverse effects to the User’s rights or obligations, the ‘Company’ shall give notice of such amendment to each affected ‘User’ at least 30 days prior to the effective date (If it is difficult to make individual notifications due to the inaccurate or failure of the user's information, the individual notification shall be replaced by a notice under these Terms and Conditions).
3. If ‘the Company’ notifies an amendment as set forth in paragraph 2 together with clear notice that the ‘User’ will be deemed to have accepted the amendment if such ‘User’ continues to use the ‘Service’ for a period of 7 days since the notice, and the ‘User’ continues to use the ‘Service’ without expressing refusal of such amendment within 7 days of the notice, the ‘User’ shall be deemed to have agreed to such amendment.
4. If any ‘User’ does not agree to any proposed amendment of the Terms as set forth in paragraph 3, the ‘User’ may stop the service and terminate the Service Agreement.

Article 6 (Matters Not Specified in the Terms)

Any matters that are not specified in the Terms shall be determined by 「the Act on the Regulation of Terms and Conditions」, 「the Framework Act on Electronic Documents and Transactions」, 「the Digital Signature Act」, and 「the Act on Promotion of Information and Communications Network Utilization and Information Protection」, etc.

Chapter 2 Applying for Service Usage Agreement

Article 7 (Formation of Service Agreement)

1. A ‘Service’ usage agreement (the “Service Agreement”) shall be formed when an applicant applies for use of the ‘Service’ after agreeing to the Terms, and the Company approves the application.
2. When you sign up for the ‘Service’, you must agree to the terms of this Agreement and provide the following information if the ‘Company’ requests.
   1. ‘User’'s full name, date of birth, and gender
   2. Mobile phone number
   3. E-mail address
   4. User identification name (nickname)
   5. ID
3. In principle, the ‘Company’ will approve the application. However, the ‘Company’ may not accept applications in the following cases:
   1. If the ‘User’ violates the User’s obligations stipulated in the Terms
   2. If the ‘User’ did not use his/her real name or used another person’s name
   3. If the ‘User’ provided false information or did not submit any information requested by the Company
   4. If the ‘User’ whose use contract has been terminated due to failure to pay the ‘Service’ fee to the ‘Company’ does not pay the overdue fee
   5. If the ‘User’ uses the Service for the purpose of hindering public well-being and morals
   6. If the ‘User’ is registered with default information by a court judgment (including if the user is registered as a defaulter of telecommunication charges, public record information, financial order disturbance information, under the Act on the Use and Protection of Credit Information, etc.)
   7. If there is no room for facilities or it is difficult to provide the ‘Service’ technically
   8. If approval is not possible due to reasons attributable to the 'User' or if the application is made in violation of other stipulated provisions
   9. If the ‘User’ is under the age of 18 at the time of registration
   10. If there are any other reasons that significantly indicate that approval of the application is inappropriate
4. If the ‘Company’ decides to reject or delay any application to use the Service pursuant to Paragraph 3, the ‘Company’ will notify the applicant. However, exceptions are made in cases when the ‘Company’ is unable to notify the applicant without any reason attributable to the Company.
5. The subscription contract shall be concluded when the consent of the 'Company' reaches the 'User'.

Chapter 3 Use of the Service

Article 8 (Type of the Service)

1. In principle, the ‘Company’ provides the ‘Users’ with an environment where they can play games through smartphones, tablets, desktop PCs, laptops, and IPTV through the ‘Service’.
2. The games supported by the 'Service' may change due to the circumstances of the game provider.
3. Depending on the availability of the ‘Service’, the ‘Users’ may experience latency when logging in to the service or running a game.

Article 9 (Providing and Suspension of the Services)

1. In principle, the ‘Services’ are intended to be available 24 hours a day, 7 days a week, 365 days a year.
2. The ‘Company’ may temporarily restrict or suspend the User’s access to all or part of the ‘Service’ in the following instances:
   1. For maintenance inspection, replacement, or breakdown of information and telecommunications equipment and facilities such as computers, interruption of communication, etc.
   2. For unavoidable equipment repair and maintenance reasons
   3. If there is a force majeure event, such as a natural disaster or national emergency
   4. If it is no longer possible to provide the Service due to changes in the Company's business plan or management reasons
   5. If the telecommunication service provider has discontinued its telecommunication service
3. The 'Company' provides the ‘User’ with prior notice in the manner set forth in Article 23 (Notification to the 'User') in cases under paragraph 2 above. Provided, however, it is not the Company’s obligation to notify in advance if it is impossible to notify due to reasons the ‘Company’ cannot control.
4. There may be some restrictions on the availability of Game Content at the request of the provider or copyright holder of the Game Content, and there are restrictions on the availability of Game Content if the ‘Users’ are accessing from abroad.
5. The 'Company' may conduct regular inspections if necessary for the provision of the 'Service’ and may temporarily suspend the provision of the 'Service' during regular inspections.

Article 10 (Termination of Service)

If the ‘Company’ becomes unable to provide the ‘Service’ for reasons such as switching business items, abandoning the business, or other business judgment, the ‘Company’ may terminate the ‘Service’ by notifying the User at least 60 days prior to the scheduled termination date.

Article 11 (Fees for Using the Service)

The types of fees that the ‘Users’ must pay in return for the use of the service are as shown in [Attachment 1]. However, fees may not be discounted or charged for pilot service operation prior to commercial service launch.

Article 12 (Service Fee Payment and Billing)

The service fee will be prepaid to the member's payment method on the date of the ‘Company's initial acceptance of the service. The ‘Services’ require internet access and a Service-enabled device, and the ‘User’ must provide at least one payment method for the ‘Services’. A ‘payment method’ is an authorized payment method that is currently in effect, may be updated as needed, and can include payments through third-party accounts. In case of subscription products, if the ‘Service’ is not canceled during the subscription period, the ‘Service’ usage fee will be automatically charged to the member's payment method at the next payment cycle.

Article 13 (Objections to Invoice)

1. If the ‘Users’ disagree with the billed service fees, then the ‘Users’ can file a formal objection against the ‘Company’ within six months from the date the Users receive the charge. However, there is no restriction if overpayment occurs due to reasons attributable to the ‘Company’.
2. If the 'Company' receives a complaint from a 'User', the ‘Company’ must investigate the validity of the formal objection and inform the ‘User’ of the result within 10 business days. However, if the deadline is not met regarding the objection, the ‘Company’ must notify the ‘User’ of the reasons for the delay and the processing deadline.

Article 14 (Service Fee Refunds)

1. If the ‘Company’ finds that the ‘Users’ paid the fee excessively and incorrectly, the ‘Company’ shall return the overpaid usage fee to the ‘User’. In the event of overpayment due to reasons attributable to the ‘Company’, the ‘Company’ shall refund the overpayment at the reasonable rate agreed upon with the Customer or, if the reasonable rate cannot be agreed upon, the reasonable interest at the statutory rate under commercial law. However, if the 'User' does not agree or respond to the 'Company's return notice, the 'Company' may set off the amount against the newly incurred usage fee, etc.
2. If there is any non-payment of usage fees, etc., the 'Company' may first deduct it from the usage fees to be returned and return it.

Chapter 4 Rights and Obligations of the Parties

Article 15 (Obligations of the Company)

1. The ‘Company’ is obligated to provide the 'Service' continuously and stably as set forth in these Terms.
2. The 'Company' shall have a security system to protect personal information (including credit information) so that the 'User' can safely use the 'Service’ and shall disclose and comply with the privacy policy.
3. The 'Company' will quickly recover from a failure in the event of a failure in the system to provide the 'Service'. However, in the event of a natural disaster, emergency, or other unavoidable circumstances, the 'Service' may be temporarily suspended.

Article 16 (Obligations of the User)

The "User" shall use the ‘Service’ as prescribed in these Terms and Conditions and shall not perform any of the following acts.

1. Registering false information when applying for or changing a 'Service'.
2. Stealing someone else's information.
3. Using the service for purposes other than the purpose of providing the ‘Service’.
4. Transmitting or posting information (such as but not limited to computer programs) that is prohibited by the ‘Company’.
5. Infringement of intellectual property rights, including copyrights, of the ‘Company’ and other third parties.
6. Damaging the reputation or interfering with the work of the ‘Company’ and other third parties.
7. Disclosing, posting, e-mailing, or otherwise disseminating obscene or violent words or texts, images, sounds, or other information contrary to public order and morals to others on the ‘Company’'s site.
8. Conducting business activities such as selling goods using the 'Service' without the prior consent of the 'Company'.
9. Use of the "Service" provided by the ‘Company’ beyond private use, such as for public reproduction in public places and in sales offices and stores for commercial purposes.
10. Other illegal or unjust acts.

Chapter 5 Withdrawal or Termination of the Offer

Article 17 (Termination of Service Agreement)

1. The 'User' may terminate the ‘Service’ Agreement as set forth in the following subparagraphs.
   1. The 'User' may terminate the ‘Service’ Agreement at any time by notifying the 'Company' of the intention to terminate.
   2. If the ‘User’ desires to terminate the ‘Service’ Agreement, the ‘User’ must notify the 'Company' by mail, fax, e-mail, or website by attaching the necessary documents that can confirm the ‘User’'s identity, and submit the necessary documents before the desired date of termination.
   3. The ‘User’ shall be responsible for any disadvantages caused by the termination of the User's service, and upon termination of the Use Agreement, the ‘Company’ may retrieve various additional benefits provided to the ‘User’.
2. The 'Company' may terminate the ‘Service’ Agreement as set forth in the following subparagraphs.
   1. The 'Company' may terminate the use contract if the 'User' is found to have any of the following reasons.
      1. If the 'User' has done or attempted to do anything that interferes or may interfere with the smooth progress of the service
      2. If the 'User' falls under any of the subparagraphs of Article 7, Paragraph 3
      3. If the "User" commits an act falling under any subparagraph of Article 16
      4. Other cases when the 'Company' recognizes that it is necessary to refuse to provide the service based on reasonable judgment
   2. In the event of termination by the 'Company', the 'Company' shall notify the 'User' of the intention to terminate by stating the reason for termination through methods such as telephone, fax, mail, email, and SMS.
3. If the Service Agreement is terminated as provided in this Article, the 'Company' may refuse to accept the 'User's application for reuse.
4. Any damages incurred in connection with the termination of the service agreement shall be borne by the ‘User’ whose use contract has been terminated, and the ‘Company’ shall not be liable for any damages.

Article 18 (Withdrawal of Offer for the Service Agreement)

1. If the 'User' has not used the 'Game Content' within 7 days after the date of purchase of the product specified in [Attachment 1], the 'User' is entitled to apply for a refund for the 'Service'.
2. In the case of the preceding paragraph, the withdrawal of the offer is restricted when the ‘content’ falls under the grounds for restriction of subscription withdrawal set forth in relevant laws and regulations such as the Consumer Protection Act, the Content Industry Promotion Act, and Content User Protection Guidelines.
3. A refund is not possible if a ‘User’ requests a refund or cancels in the middle after using the ‘Service’ purchased by the ‘User’ after the subscription withdrawal period has passed. However, in the case of a refund due to the intentional or negligent behavior of the 'Company', a refund is possible regardless of the withdrawal period.

Chapter 6 Indemnification of Damages and Disclaimers

Article 19 (Indemnification of Damages)

1. The ‘Company’ may be exempted from liability for damages if it proves any of the following reasons.
   1. If the ‘Company’ is severely disrupted by an external breach
   2. Due to force majeure, such as wars, acts of God, natural disasters, or equivalent national emergencies
   3. If the 'Service' is not possible due to damage to the terminal device due to the 'User's' intention or negligence
   4. If the 'Service' cannot be provided due to reasons attributable to the 'User', such as moving to an area where the 'Service' cannot be provided
2. If the 'Company' is notified by the 'User' that the 'Service' has been unavailable, the 'Company' shall take possible measures to resume the 'Service' and shall notify the 'User' when the 'Service' is available again.
3. The "User" is responsible for compensating for damages to the ‘Company’ or others in violation of these Terms and related laws or other obligations of the ‘User’.
4. The 'Company' is not responsible for the factuality, reliability, accuracy, of information and materials posted or transmitted by the 'User' in relation to the 'Service'.
5. The 'Company' is not responsible for any personal expenses or damages incurred by the 'Users' in the process of using the 'Service'.
6. The 'Company' shall not be liable for any damage caused by illegal acts such as hacking or virus distribution by a third party, even though the 'Company' has made sincere efforts to ensure the security and stability of the 'Service'.
7. If a ‘User’ files a claim for damages to the 'Company,' he/she shall submit it in writing, stating the reason for the claim and the amount of the claim.

Article 20 (Claims for Damages)

If the ‘User’ makes a claim for damages to the 'Company', it must be made in writing stating the reason for the claim, the amount of the claim, and the basis for the calculation.

Article 21 (Disclaimer)

1. The ‘Company’ shall not be liable for any failure to use the 'Service' caused by force majeure such as natural disasters or for reasons attributable to the 'User'.
2. The ‘Company’ shall not be liable for any failure to use the 'Service' due to reasons attributable to the 'User'.
3. The ‘Company’ shall not be responsible for any disputes arising between the ‘Users’ or between the ‘Users’ and game providers or other third parties over paid game content purchased and used by 'Users' separately within the 'Service'.
4. The ‘Company’, without attributable reasons, shall not be liable for any damage or failure to use the ‘Service’ caused by third parties (such as game content providers, network companies, etc.).
5. ‘Services’ provided by the ‘Company’ are ‘as is’ or ‘as available’ without any implied warranties of any kind to the fullest extent permitted by applicable law, except as expressly warranted in these Terms and in the User Agreement and other binding documents (hereinafter referred to as the ‘Effective Documents’). For example, the ‘Company’ makes no specific undertakings or statutory warranties as to the accuracy, timeliness, merchantability, error-free operation, fitness for a particular purpose, reliability, or non-infringement of third-party or other rights of the ‘Services’, unless expressly warranted in the ‘Effective Documents’.
6. The ‘Company's liability for damages arising out of the ‘User's use of the ‘Service’ shall be limited to the amount of the ‘Service’ fee paid by the ‘User’ to the ‘Company’, unless such damages are caused by the ‘Company's willful misconduct or gross negligence. Such damages include all direct, indirect, special, incidental, punitive, and consequential damages, except to the extent that the exclusion or limitation of liability is not permitted by applicable law.

Chapter 7 Personal Information Protection

Article 22 (Personal Information Protection)

1. To protect the personal information of the ‘Users’, the ‘Company’ complies with the provisions of relevant laws and regulations, such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
2. The ‘Company’ can collect the minimum information necessary for the Users' use of the ‘Service’.
3. If the ‘Company’ collects personally identifiable personal information of the ‘User’, it shall inform the 'User' of all the following items and obtain the consent of the ‘User’.
   1. Purpose of personal information collection and use
   2. Items of personal information the company collects
   3. Personal information retention and usage period
4. The Company may not provide the ‘User’s personal information to a third party without the User’s consent. However, this is not the case in any of the following cases.
   1. As required by law enforcement authorities for the purpose of investigating and bringing and maintaining criminal prosecutions
   2. Providing the Users’ information in the form of pseudonymous information that cannot identify a specific individual by pseudonymizing it in accordance with the Personal Information Protection Act for the purpose of statistical compilation, academic research, or market research
   3. Necessary for billing for the provision of the ‘Services’
   4. If the ‘User’ needs to verify the User’s identity to prevent fraud
   5. If other laws have special regulations
5. The ‘User’ may refuse the request for consent in paragraphs 2 or 3.
6. The ‘Company’ endeavors to protect the personal information of the ‘Users’ in accordance with relevant laws and regulations, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. The protection and use of personal information are governed by applicable laws and the Company's Privacy Policy.
7. The Company’s Privacy Policy does not apply to linked sites other than the ‘Company’'s official site.
8. The ‘Company’ shall not be liable for any accidents such as personal information leakage caused by reasons attributable to the ‘User’.
9. The personal information of the ‘User’ is used and stored for the duration of the service subscription period and retained and used for up to 6 months after service termination or full payment in order to prepare for disputes regarding billing and overpayment.

Chapter 8 Others

Article 23 (Notification to the User)

1. The ‘Company’ may provide various information deemed necessary by the ‘User’ during the use of the ‘Service’ to the ‘User’ who has agreed to providing beneficial information for users, advertising information, or delegation of processing (optional consent) in the personal information use agreement by means of announcements, e-mail, SMS, MMS, LMS, App push, etc. However, the ‘User’ may unsubscribe at any time through the customer service center or the unsubscribe method provided.
2. If the ‘Company’ needs to notify all ‘Users’, the ‘Company’ may make an announcement on the ‘Company’ Service website instead of individual notices.

Article 24 (Governing Law)

The Terms and the Service Use Agreement between the ‘Company’ and the ‘User’ will be governed by the laws of the Republic of Korea. Matters not specified in the Terms and Conditions shall be governed by the 「Commercial Act」, 「the Telecommunications Business Act」, 「the Act on Consumer Protection in Electronic Commerce」, and other related laws and customs. If a lawsuit is filed for a dispute arising from the use of the Service, the court of competent jurisdiction under the provisions of the Civil Procedure Act shall be the court of first instance.

[Attachment 1]

Service Charge

[Free Plan]

[1Day Plan]

[Subscription Plan¹⁾]

1) If a more expensive subscription is purchased when a paid subscription is already active, the current subscription will be removed (all remaining ‘Priority access time’ will also be removed) and the new (more expensive) subscription will become active.

1) If a cheaper subscription is purchased when a paid subscription is already active, the cheaper subscription will be in the subscription queue and the current subscription will remain active.

2) Purchasing additional time while using a subscription plan does not change the plan itself.

3) ‘Priority access time’ carryover will only be effective for one period (next period). For example, while the Performance plan is active and has 20 hours left for October, 15 hours will be carried over to November, resulting in 55 hours (40+15) for November. Even if not played in November, only 15 hours out of 55 hours will be carried over to December.

3) Up to 15 hours (20 hours for the Ultimate plan) of remaining ‘Priority access time’ (provided hours + purchased additional hours) will be carried over to the next period.

3) Minutes will be applied to the carryover of remaining ‘Priority access time’. For example, if 12 hours 31 minutes and 45 seconds are remaining, 12 hours and 31 minutes will be carried over to the next period.

3) If auto payment is not made due to insufficient balance, etc., remaining ‘Priority access time’ will not be carried over to the next period and will be removed.

4) If the priority access time is depleted, the provided service may be changed as shown in [Attachment 2].

1. In accordance with Article 12 (Service Fee Payment and Billing), the amount inclusive of VAT will be paid in advance each month.
2. If the ‘User’ terminates the ‘Service’ mid-term, the ‘Service’ will be available until the end of the payment cycle unless the user terminates without using the ‘Game Content’ during the cancellation period in accordance with Article 18 (Withdrawal of Offer for the Service Agreement) or terminates due to intentional or negligent actions of the 'Company', and automatic payment for the ‘Service’ will not be made from the next use period. However, termination of the user agreement will terminate the use of ‘Service’ immediately.
3. As the 'Company' runs promotions for the ‘Service’, the ‘Service’ may be offered for free or at a discounted rate.
4. The games supported by the ‘Service’ are subject to change due to the circumstances of the game provider.
5. The ‘User’ may be charged for data usage when using the ‘Services’.
6. The conditions under which session duration applies are subject to change.
7. If a certain amount of time passes after connecting to a session (launching the game) without any interaction, the session will automatically end. The time is subject to change.
8. The above fees and services are subject to change due to changes in pricing policies and services.

[Attachment 2]

Your subscription can be in Full state (High / Highest Priority Access) or Limited state (Low Priority Access). Full state is a state with full functionality as long as the ‘high/highest priority access’ time is more than or equal to 1 minute. By entering Limited state, you lose priority access to servers, the maximum possible graphics quality is degraded, you lose access to NVIDIA RTX and DLSS, and the maximum game session length is reduced. The detailed difference between Full State and Limited State is given in the following tables. As soon as you run out of ‘high/highest priority access’ time, you will immediately enter Limited state. If you are in the middle of a session, your session will end and you will have to start a new session in Limited state. You will remain in Limited state until your ‘high/highest priority access’ time resets or you purchase additional time.

Performance 30 days

Ultimate 30 days

Effective date: December 17, 2024